Crowdsurf Music, Inc. Privacy Policy

How we collect, use, and protect your information when you use Crowdsurf.

Crowdsurf Music, Inc. (“Crowdsurf,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Crowdsurf mobile application, website, and related services (collectively, the “Service”).

By using Crowdsurf, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information we collect

A. Information you provide

• Account information: name, stage name, email address, password, and other details you choose to share (such as artist type or publishing info).
• Profile content: profile photo, bio, or other optional information you add.
• Messages and recommendations: when you chat or send song recommendations to friends, we store that content so it can appear in the app.
• Payment information: if you subscribe to Crowdsurf Premium, payments are processed by Apple or Google — not stored by Crowdsurf.

B. Automatically collected information

• Usage data: app interactions, features used, and time spent in the app.
• Device data: device type, operating system, app version, and general location (city/state level).
• Log data: IP address, device identifiers, and crash logs to help us improve stability and security.

C. Third-party integrations

If you connect your Spotify, Apple Music, or other streaming account, we may receive:

• Your public profile (name, username, or image).
• Music playback information (what you’re listening to, recently played tracks).

We only access this data with your permission and as allowed by the third party’s API.

2. How we use your information

We use your information to:

• Operate and improve the Service.
• Personalize recommendations and social features.
• Communicate with you (account updates, feature announcements, or support).
• Process payments and manage subscriptions.
• Enforce our Terms of Service.
• Detect, prevent, and address technical or security issues.

3. How we share information

We do not sell your personal information. We may share limited data in these cases:

• Service providers: trusted partners who host servers, send emails, or process analytics — under confidentiality obligations.
• Legal requirements: when required by law, subpoena, or government request.
• Business transfers: if Crowdsurf is acquired or merged, your information may transfer as part of that transaction (we’ll notify you if that happens).
• With your consent: for example, when you connect your Spotify account or share music with friends.

4. Your choices

• Access & update: you can edit your profile and account details anytime in the app.
• Delete account: you can delete your account from within the app or by emailing privacy@getcrowdsurf.com. Deletion is permanent and cannot be undone.
• Email preferences: you can unsubscribe from promotional emails using the link in any message.
• Third-party connections: you can revoke Spotify or Apple Music access at any time through their settings.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. Deleted accounts are permanently removed within 30 days, except where retention is required for legal or security reasons.

6. Security

We use industry-standard practices (encryption, secure databases, and limited employee access) to protect your data. However, no system is completely secure. You use the Service at your own risk and should keep your credentials private.

7. Children’s privacy

Crowdsurf is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a minor has created an account without consent, contact us at privacy@getcrowdsurf.com and we’ll promptly delete the information.

8. California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the following rights regarding your personal information:

• Right to know: request the categories and specific pieces of personal information we have collected about you.
• Right to delete: request deletion of personal information we have collected, subject to certain exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out of sale or sharing: Crowdsurf does not sell your personal information and does not share it for cross-context behavioral advertising.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, email privacy@getcrowdsurf.com from the address on your account. We may verify your identity before responding. You may also designate an authorized agent to make a request on your behalf.

9. International users

Crowdsurf is operated in the United States. If you access the Service from outside the U.S., you consent to the transfer and processing of your information in the U.S. and other countries where we operate. The data-protection laws of these countries may differ from those of your home country.

10. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we’ll notify you by email or in-app notice. The updated policy will take effect upon posting.

11. Contact us

If you have any questions or privacy concerns:

Crowdsurf Music, Inc.
San Francisco, CA
privacy@getcrowdsurf.com